Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using Joze.ai, including: (a) Information you provide; (b) Information automatically collected; and (c) Inferred data. Collection is based on your consent, contract necessity, or legitimate interests.

• Contact info: name, email
• Conflict details: descriptions, timelines, locations
• Documents and communications (chats/logs)
• Payment and billing information
• Automatically collected data: IP address, device type, browser data, and usage logs
• Inferred data: AI-derived insights from inputs

2. How We Use Your Information

We use the information we collect to provide and improve our services. We do not use data for unrelated purposes, such as targeted advertising, without opt-in consent.

• Provide, maintain, and improve our conflict resolution services
• Facilitate communication between parties and Sherpas
• Generate AI-powered analysis and recommendations
• Process payments and send transaction notifications
• Respond to your inquiries and provide customer support
• Use anonymized/aggregated data for AI model training and platform enhancements
• Conduct internal analytics to improve functionality

3. Data Security

We implement industry-standard security measures including encryption (TLS in transit, AES-256 at rest), access controls (role-based, MFA), and regular audits. We comply with MA data security standards (201 CMR 17.00).

• All data is encrypted in transit and at rest
• Restricted access to authorized personnel and designated Sherpas
• Employee training and regular security audits
• Breach notification protocols as required by law

4. Information Sharing

We do not sell or rent your personal information. We may share your information only:

• With other parties involved in your conflict resolution as necessary
• With your designated Sherpa to facilitate sessions
• When required by law or legal process
• To protect our rights, property, or safety
• With service providers (e.g., payment processors) under strict data protection contracts
• In anonymized form for research/AI improvement

5. Data Retention

We retain information for as long as necessary to provide services and comply with legal obligations. Secure deletion follows industry standards like overwriting.

• Conflict resolution records: Minimum of 7 years after case closure
• Active account data: Retained while account is active
• Inactive accounts: May be deleted after 2 years
• Anonymization or deletion occurs after retention periods expire

6. Your Rights

You may submit requests to privacy@joze.ai. We verify identity and respond within 45 days (extendable under law).

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal retention)
• Opt-out of marketing communications

7. Cookies and Tracking

We use cookies (essential, analytics, and marketing) to improve your experience. We honor GPC signals and provide opt-out tools.

• Essential cookies for platform functionality
• Analytics cookies (e.g., Google Analytics)
• Marketing cookies
• Browser-based cookie preference controls

8. Changes to Privacy Policy

We may update this policy from time to time. We post changes on our site and notify via email for material updates. Continued use constitutes acceptance.

9. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@joze.ai